Both doctors and patients know that nurses, medical assistants and other hospital staff are the unsung heroes of any hospital. They often have to think quickly on their feet to help doctors treat patients, keep them comfortable, and find solutions to puzzling problems. New research has revealed how important well-trained, satisfied assistants are to doctors, and by extension, the entire hospital. This has led to a variety of incentives to boost staff morale, satisfaction, and retention in hospitals across the country.
One incentive in particular is the coveted Magnet Recognition Program, which shows that a hospital or facility is providing a great work environment for its entire staff. Studies have also shown that hospitals awarded this recognition have higher employee satisfaction, decreased mortality, better patient experience and safety, higher revenues, and many other benefits.
What is the Magnet Recognition Program?
The Magnet Recognition Program, developed by the American Nurses Credentialing Center (ANCC), recognizes health organizations across the world who value talent and work to improve patient health outcomes. The program does so by providing guidelines to achieving employee excellence, which in turn benefits every aspect of the hospital or organization. This comes in the form of education and development programs for medical assistants, patient care technicians, and nurses at every career stage. This program allows them to be more confident in their abilities, have more support, and be more satisfied with their careers. This means that patients receive the best care possible, and doctors can work with better support from their staff.
The Magnet Recognition Program was created in 1983 after a study by the American Academy of Nursing looked into what was causing regional staff shortages and how hospital practices could be improved. This team discovered 14 attributes all high-performing hospitals shared, which led to the five-component “magnet model” used to guide hospitals to this recognition today. The five components include:
- Transformational leadership with a vision for the future
- Structural empowerment
- Exemplary professional practice
- Positive clinical outcomes
Reaching Magnet status is no easy task. Typically, it takes hospitals between three and five years to achieve the status, with an average yearly expense of $500,000. However, those hospitals that meet the goals of the Magnet Recognition Program and are granted Magnet status, often recoup their funds over the next few years due to lower personal costs and improved patient outcomes. Due to the nature of this recognition, The Magnet Recognition Program has granted Magnet status to very few hospitals. In fact, less than 10 percent of U.S. hospitals have been recognized by this program.
Happy Staff Leads to Higher Patient Satisfaction
To better understand how great medical personnel can benefit doctors and their hospitals as a whole, the Harvard Business Review focused on the link between superior mid-level staff and hospital scores on the national HCAHPS patient satisfaction survey. This survey is based on feedback directly from patients who have recently stayed in a given hospital. This survey covers aspects of their stay including the staff’s ability to communicate, how respectful they were, and even the quality of the food served. From the surveys, analysts discovered that while 70.8 percent of patients at non-magnet hospitals stated they would recommend the hospital, 75.7 percent of patients from Magnet hospitals said they were likely to recommend the facility. For “overall score rating,” Magnet hospitals scored a 76 percent, and non-Magnet hospitals scored 72.8 percent. While these numbers do not seem to differ greatly, The Harvard Business Review states that even a decimal increase on this scale translates to a large increase in national rating. This means that the difference between patient satisfaction at non-magnet hospitals and magnet hospitals can be exponential. From this study, researchers were able to conclude that great assistants and staff who are receiving the training and support they need can make a massive difference in the lives of their patients and allow doctors to do their jobs with increased success.
The Demand for Patient Care Jobs Continues to Grow
A hospital does not need to receive Magnet status to reap the benefits of great personnel. Highly skilled medical assistants and patient care technicians are needed by doctors and patients at every hospital and care facility across the country. And with the demand continuing to skyrocket, now is the perfect time to pursue a rewarding career in the medical field. Are you ready to jumpstart your career and start making a difference in patient care? Apply to Woodruff Medical Training and Testing today to get started.